Privacy Policy - Photon Peak

Introduction

Photon Peak ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our property management services.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

Contact us through our website forms
Request information about our services
Engage our property management services
Subscribe to our communications

This information may include your name, email address, postal address, telephone number, property details, and any other information you choose to provide.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

IP address
Browser type and version
Operating system
Pages visited and time spent on pages
Referring website addresses

How We Use Your Information

We use the information we collect to:

Provide and maintain our property management services
Respond to your inquiries and requests
Send you administrative information and service updates
Improve our website and services
Comply with legal obligations
Prevent fraud and enhance security

Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

Consent: When you provide explicit consent for specific purposes
Contract: To fulfill our contractual obligations to you
Legal Obligation: To comply with applicable laws and regulations
Legitimate Interests: For our business operations, provided your rights are not overridden

Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

Service Providers: Third-party contractors and service providers who assist us in operating our business
Legal Requirements: When required by law or to protect our rights and safety
Business Transfers: In connection with any merger, sale, or acquisition of our business

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it.

Your Rights

Under UK data protection laws, you have the following rights:

Right of Access: Request a copy of your personal data
Right to Rectification: Request correction of inaccurate data
Right to Erasure: Request deletion of your personal data
Right to Restriction: Request limitation on how we use your data
Right to Data Portability: Receive your data in a structured format
Right to Object: Object to certain types of processing
Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at [email protected].

Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

Cookies

We use cookies and similar tracking technologies to improve your experience on our website. For detailed information about our cookie practices, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Address: 47 Wellington Street, Manchester, M1 3BD, United Kingdom

Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues.